Frequently Asked Questions

What data do you store?
We store only the informations necessary to provide you the service, such as your account details (first name, last name, email address and optionally, phone number), the subscriptions and events you add. We do not store sensitive informations, such as credit card details.
If you have any questions, you can always write to us at gdpr@autopilot.com. We respond within 3 business days.
Why do you store first and last name?
We use the full name exclusively for email commiunications. Therefore, any message sent by DueAutopilot will adress you correctly, and you can easily recognize if an email is authentic. If you receive a message that does not use your full name, mosrt likely is not from us and may be a physing attepmpt.
How do the notifications work?
For each subcription or event, you can set reminders and how many days before expiration you want to be notified. By default, reminders are set to 7 days before expiration, but you can adjust them as you wish. You will receive email notifications at the specified time, short and to the point to remind you of renewal.
Can I change the currency?
Sure! You can change the currency in your account settings, but there is a small issue: all existing subscriptions and events will have the price in the new currency and will not be recalculated at any exchange rate. If you want to keep the correct prices, you will need to manually update the price of each subscription and event. Therefore, we recommend that you set the desired currency when creating the account and keep it throughout the use of the service.
What does "manual renewal" means?
Manual renewal means that you will be notified when a subscription or an event is about to expire, but you will need to perform the renewal yourself, directly at the provider and update the new expiration date in your DueAutopilot account.
What does "automatic renewal" means?
Automatic renewal means that, when a subscription or an event is about to expire, the renewal will be done automatically by the provider, using the payment method saved in your account at the provider. The date is automatically recalculated based on the set interval (e.g., monthly, yearly). All you need to do in this case is to ensure that the payment method at the provider is valid and has sufficient funds.
Can I export the data?
Yes, upon request by email at gdpr@dueautopilot.com you can obtain this export within 3 business days.
Will there be a mobile application?
Currenly, DueAutopilot is a mobile-optimized web application. Mobile applications are planned and will be available in the future.
How is my data protected?
All data is transmitted through secure connections (HTTPS), passwords are encrypted, and account access is protected by email and password authentication.